Patients’ Satisfaction with Attitude of Health Workers in a State Teaching Hospital Eye Clinic, Enugu, Nigeria
Nkiruka N. Okoloagu
Department of Ophthalmology, College of Medicine, Enugu State University of Science & Technology (ESUT) and ESUT Teaching Hospital, Parklane, Enugu, Nigeria and Esucom Health Care Delivery Research Initiative, College of Medicine, Enugu State University of Science and Technology, Enugu, Nigeria.
Edmund O. Ndibuagu *
Esucom Health Care Delivery Research Initiative, College of Medicine, Enugu State University of Science and Technology, Enugu, Nigeria and Department of Community Medicine, College of Medicine, Enugu State University of Science & Technology (ESUT) and ESUT Teaching Hospital, Parklane, Enugu, Nigeria.
Ezekiel N. Ekweremadu
Department of Ophthalmology, College of Medicine, Enugu State University of Science & Technology (ESUT) and ESUT Teaching Hospital, Parklane, Enugu, Nigeria.
*Author to whom correspondence should be addressed.
Abstract
Aims: To assess patients’ satisfaction with attitude of health workers, in a state teaching hospital Eye clinic in Enugu, Nigeria.
Study Design: Observational, descriptive, cross-sectional study design was used.
Place and Duration of Study: The study was conducted in Eye clinic of a teaching hospital in Enugu state, Nigeria; and lasted for eight weeks in October and November, 2022.
Methodology: Interviewer-administered questionnaire was used to collect information from 348 respondents on their perception of attitude of key health workers, rating of time spent with the doctor, satisfaction with doctor’s explanation, and perception of privacy provided during consultation.
Results: More females (63.5%) than males (36.5%), participated in the study; with 50.0% of all respondents being 50 years and above, while 50.0% were below 50 years of age. Highest percentage of respondents (87.1%) perceived the attitude of the doctor as being “friendly/very friendly”, followed by nurses (83.6), and finally records staff (78.5%). Many respondents (84.8%) rated time they spent with the doctor as “adequate/very adequate”, while 85.3% were “satisfied/very satisfied” with the doctor’s explanation of their eye condition, and 60.1% felt that there was “reasonable privacy/complete privacy” when they were consulting the doctor.
Conclusion: Overall perception of attitude of health workers in the study eye clinic was very good. Over 80.0% of patients also gave very good perception for time spent with the doctor, and satisfied with explanation of their health conditions given by the doctor. However, perception of the privacy provided in the clinic was just 60.1%.
Keywords: Patients, satisfaction, attitude, health, worker, eye, clinic